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On-site Service  @ your Home Or Office

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Onsite Standard Fixed Price Rates - All Prices are GST inclusive

In-Store Service

$77 per hour

 

We charge a flat hourly in-store service fee of $77 per hour. Charged in 15 min blocks after 1 hour.  We work on your PC problem at our office/workshop.

Tutoring Services (Windows/iPad/Smartphones)

$65 per 1 hour - $90 per 1.5 hours - $110 per 2 hours

A minimum of 1 hour is charged. 1 – 2 hours required depending on your device. No call out charges  within 20 Km from our office.

Onsite Residential Service

$88 per hour

Onsite service for residential customers. a minimum of 1 hour is charged, thereafter service is $22 charged in 15 minute increments. Onsite Labour Price Cap Guarantee_We stop billing about 3 hours per computer system, per visit and per problem. This price does not include the cost of any replacements or new parts or software. We also offer  *No Call-out fee * & FREE pick-up/drop-off within 20 Km of our office

Remote Support Residential

$20 per 20 minutes

Onsite Service Business-Small Office/Home offices

$105 per hour

Onsite service for business customers. a minimum of 1 hour is charged, thereafter service is charged $35 per 20 minute increments. Onsite Labour Price Cap_ Maximum service time per business is 6 hours, per computer system, per visit and per problem. This price does not include the cost of any replacements or new parts or software. We also offer *No Call-out fee * & FREE pick-up/drop-off within 20 Km of our office

Remote Support Business

$30 per 20 minutes

Business sites with ongoing Support Plan & Introductory Offer**

Discounted Onsite Support & Intro Offer**

 $95 per hour

Onsite service for business customers. a minimum of 1 hour is charged, thereafter service is charged $23.75 per 15 minute increments.

Onsite Labour Price Cap_ Maximum service time per business is 6 hours, per computer system, per visit and per problem. This price does not include the cost of any replacements or new parts or software. We also offer *No Call-out fee * & FREE pick-up/drop-off within 20 Km of our office

Discounted Remote Support & Intro Offer**

 $25 per 20 minutes

* Call-Out Charges_Conditions Apply * For Residential & Business Service, Call-out Fee $30 applies where travel time is in excess of 20 minutes, or further than 20 km from Glenwood $60 callout fee applies where travel time exceeds 60 minutes.

**Introductory Offer Rate applies to a new Customer's first service.

^Ongoing service customers will be required to set up an account and will be billed at the end of each month.

^^Refunds are given prorata if service is unsuccessful and no solution is provided. If we provide a solution which is refused, no refund shall be given.

 

Testimonials from Satisfied Customers

 

“I can't thank you enough for your great work & IT support Raul, highly recommended for those who are looking for comprehensive IT support for both home & small business in the Hills area.”

Nikki O’Reilly, Kellyville NSW


"Hi Raul, Your money deposited today. Thank you for helping with my computer maintenance and providing great support. You and your family have a blessed Christmas and safe holiday season. Thanks & regards."

Kevin Sundaram, Homebush West


"Hi Raul,Thank you for your email and invoice, I have just paid it and you should have received an email payment notification from my bank. Thanks so much for your great work, Ill be in contact in the future for all my computer problems. Have a wonderful Christmas and New year. God Bless."

Elizabeth Sonter, Greystanes NSW


"Thank goodness I found Raul (Computer Guy Support). My laptop computer just would not work and I was at a loss as to how to fix it. I found Raul on the internet and I found him to be very patient, knowledgeable and helpful. He has fixed all the "bugs" and my laptop is working much faster now. His rates are very reasonable. What more could I ask? I would highly recommend Raul for all computer problems."

Wyn Beatson, Beaumont NSW

"Raul, is very friendly and understand the needs of the customer. He makes sure that you computer problem will be fixed no matter how long he stays at your house. He does not charge a call out fee and stops charging after 3 hours. He also offers off site remote computer support. So when you have a computer problem he can access your computer files on his end of the computer. Raul has been my computer technician for several years. He is very efficient and skilled. I highly recommend Raul for your computer problems."Kathryn Garcia, Marayong NSW

"Hi Raul, This is a little late, as you fixed our home computer back in July, but I wanted to say thanks, it has been running really well since then, it's like a new machine. It makes a huge difference and saves so much time. Kind regards."

Geraldine Ladley, Greystanes NSW

"Hi Raul, Thanks for the invoice and great service rendered. Wishing you and your family best wishes for a wonderful Christmas."

Kim Clark, Annandale NSW


"Very fast and friendly service... my computer is now working so much faster than it was EVEN before my computer contracted a virus and was completely unusable. "

Steve Hooke, Baulkham Hills NSW


"Finally! I have discovered treasure! Raul, the Computer Guy has consistently provided me knowledgeable sound advice, premier quality service, and excellent value in all our transactions. Raul provides clients with that TopGun service which Sydneys other PC Support businesses have never once given me. Indeed, service-levels they likely never even dream of providing. ComputerGuySupport gets my warment recommendations. I suggest readers prove these words themselves - in 2010. "

John A., Stanhope Gardens NSW‎


“Just want to thank you for an excellent job done at great rates. I will be referring all of my friends and colleagues. Many thanks.”

Mathew O'Donohue, Kellyville Ridge NSW


"..got prompt response from the computer repair guy. my computer got fixed and was returned the next day. His prices were reasonable and allows us to drop the computer off.."

Supriya, Baulkham Hills NSW


“We call Raoul for all our computer needs & would highly recommend his service to anyone needing help with their home PC. With Raoul you can be confident he will get the job done for a reasonable & competitive price. He is efficient professional & reliable, it can be frustrating when things go wrong with your home PC so it is great to know that such a reliable service is there!”

J & V Kelly, Dural NSW


"It gives me great pleasure to introduce my friend Raul, The Computer Guy. I have been using home computers ever since computers first came onto the Australian market and in all those years I have not been able to find a computer technician who has anything like the knowledge and ability that my friend Raul displays. Back when I was a builder I used to say you have to be able to think like water, to fix a leak in your roof. To be a good computer technician you have to be able to think like a computer. If that is the case, Raul certainly knows how to think like a computer. He is truly amazing. Over and above all that, Raul is one of the finest men I know. He is honest, hard-working, he is also considerate and I know that I can leave him in my home with my wife and children with perfect peace of mind."

Pastor Peter Campion, TLC. Ministries. Wentworthville NSW


"I am a retiree. Raul from Computer Guy Support has been a great help to me in setting up a new computer, printer and internet connection. He has been available most of the time for advice and encouragement when I need it. I am an elderly man, but he has shown me great patience in helping me to overcome my computer problems. Raul is a friendly professional person. I am thankful and will certainly recommend Computer Guy Support to my friends."

Robert Bowden, Willmot NSW


"I am very grateful for Raul,who provided such a unique service to my computer,after searching for a while for a good and honest person, who really knew the job.I found Raul to be very sensitive,courteous and caring as a good professional should be,also he is very knowledgeable and has got great experience in this field.He offers a complete service, providing alternatives,ways,according to our needs. My husband and I are very satisfied customers and would not recommend any other person to do the job.He is a man that applies his faith in Christ Jesus when doing his job,it is very obvious. Sincerely."

Mr and Mrs Merchant, Cecil Hills NSW


 “ Great guy, great service and support! “

 

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